Complaints
As a Customer, you have the right to file a complaint under:
- warranty, if the product is covered by it
- statutory warranty, if the purchase was made by December 31, 2022
- non-conformity of the product with the contract, if the purchase was made after January 1, 2023
How to file a warranty claim?
Direct warranty claims to the manufacturer of the purchased product. You can find their details in the warranty card.
Your right to file a warranty claim is described in detail in §9 of the Store Regulations.
If you wish to file a complaint for a product purchased by December 31, 2022, please use the procedure below:
How to file a statutory warranty claim?
According to Article 556 of the Civil Code, the Seller is liable to the buyer if the sold item has a defect (statutory warranty).
If you are a Consumer or an Entrepreneur with consumer rights, you have 2 years from the date of purchase to file a statutory warranty claim. The form of complaint is optional, but it is advisable to do so in writing.
To streamline the complaint procedure, the Seller provides:
- email address: sklep@alpakino.pl, to which you can send your complaint
- Seller's address: "ALPAKINO" Agata Pilecka, Dąbrowica 224, 39-450 Dąbrowica
- contact phone: 507 732 610
If you return the Product to the Seller as part of a complaint, secure it properly against damage during transport. Include a copy of the complaint and proof of purchase in the package. Please note that we do not accept cash-on-delivery shipments.
If you wish to file a complaint for a product purchased after January 1, 2023, please use the procedure below:
How to file a complaint regarding product non-conformity with the contract?
In the event of non-conformity of the product with the contract, as a customer you have the right to file a complaint based on the provisions of the Consumer Rights Act of May 30, 2014.
The form of complaint is optional, but it is advisable to do so in writing.
To streamline the complaint procedure, the Seller provides:
- email address: sklep@alpakino.pl, to which you can send your complaint
- Seller's address: "ALPAKINO" Agata Pilecka, Dąbrowica 224, 39-450 Dąbrowica
- contact phone: +48 507 732 610
If you return the product to the Seller as part of a complaint, secure it properly against damage during transport. Include a copy of the complaint and proof of purchase in the package. Please note that we do not accept cash-on-delivery shipments.
Your right to file a complaint regarding product non-conformity with the contract is described in detail in §11 of the Store Regulations.
Complaint form template - repair/replacement
Complaint form template - price reduction or withdrawal from contract without repair/replacement
Complaint form template - withdrawal from contract after repair/replacement
Complaint form template - price reduction after repair/replacement