Complaints
As a customer, you have the right to file a complaint regarding:
- warranty, if the product is covered by it
- warranty if the purchase was made by December 31, 2022.
- non-conformity of the product with the contract if the purchase was made after January 1, 2023.
How to file a warranty claim?
Warranty claims should be submitted directly to the manufacturer of the purchased product. Their details can be found in the warranty card.
Your right to submit a warranty claim is described in detail in §9 of the Store Regulations.
If you wish to make a complaint about a product purchased by December 31, 2022, please use the procedure below:
How to file a warranty claim?
Pursuant to Article 556 of the Civil Code, the Seller is liable to the Buyer if the item sold is defective (warranty).
If you are a consumer or a business owner with consumer rights, you have 2 years from the date of purchase to file a warranty complaint. You can submit your complaint in any form, but it's best to do so in writing.
To facilitate the complaint procedure, the Seller provides:
- e-mail address: sklep@alpakino.pl , to which you can send a complaint
- Seller's address: "ALPAKINO" Agata Pilecka, ul. Dąbrowica 224, 39-450 Baranów Sandomierski
- contact phone number: 507 732 610
If you are returning a Product to the Seller as part of your complaint, please ensure it is adequately protected from damage during transport. Please include a copy of the complaint and proof of purchase in the package. Please note that we do not accept cash on delivery shipments.
If you wish to make a complaint about a product purchased from January 1, 2023, please use the procedure below:
How to file a complaint regarding non-conformity of the product with the contract?
In the event of non-compliance of the product with the concluded contract, you as a customer have the right to file a complaint based on the provisions of the Consumer Rights Act of 30 May 2014.
The form of submitting a complaint is optional, but it is advisable to do so in writing.
To facilitate the complaint procedure, the Seller provides:
- e-mail address: sklep@alpakino.pl , to which you can send a complaint
- Seller's address: "ALPAKINO" Agata Pilecka, ul. Dąbrowica 224, 39-450 Baranów Sandomierski
- contact phone number: +48 507 732 610
If you are returning a product to the Seller as part of your complaint, please ensure it is adequately protected from damage during transport. Please include a copy of the complaint and proof of purchase in the package. Please note that we do not accept cash on delivery shipments.
Your right to file a complaint regarding non-conformity of the product with the contract is described in detail in §11 of the Store Regulations.
Complaint form template - repair/replacement
Complaint form template - price reduction or withdrawal from the contract without repair/replacement
Complaint form template - withdrawal from the contract after repair/replacement
Complaint form template - price reduction after repair/replacement